Our Privacy Policy
About our Policy:
This Heath and Hoff privacy policy sets out how we use and protect any information that you give us when you use this website. Heath and Hoff is committed to ensuring that your privacy is protected.
If we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Heath and Hoff may change this policy from time to time by updating this page. Check back regularly to ensure that you are happy with any changes we make.
What information do we collect?
We may collect the following information when you contact us or make a purchase with us:
- Your name
- Your contact information including email address
- Some demographic information such as your postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
When you provide us with personal information to complete a transaction, verify your credit card, or place an order, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How can you withdraw your consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at brooke@heathandhoff.com
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
What do we do with your information?
The information we gather is always put to good use, we require this information to understand your needs and provide you with the best possible service. To achieve this we specifically use some of the data for the following reasons:
- Internal record keeping.
- Improvements to our products and services.
- To periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- Occasionally we may also use your information to contact you for market research purposes.
we may contact you by email, phone or direct mail. We may also use the information to customise our website to your interests.
How do we keep your information secure?
In the interest of security we are committed to ensuring that the information you provide us with is secure.
Our site is hosted on Squarespace. They provide us with the online platform that allows us to sell our products and services to you. Your data is stored through Squarespace’s data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Our use of cookies:
We all like cookies right? Well, the ones we’re referring to here are small files which asks permission to be placed on your computer's hard drive. If you’re cool with that, the file is added and the cookie helps us analyse web traffic or lets us know when you visit a particular part of our site. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer… but this may prevent you from taking full advantage of our website.
Links to other websites that aren’t ours:
When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Third-party policy:
In general, any third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment
transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Controlling your personal information:
We will never share your information with anyone else nor will we sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you don’t want your information to be used for direct marketing purposes by us please tick the appropriate ‘opt out’ box when filling in forms on our site.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at brooke@heathandhoff.com.
You may request details of personal information which we hold about you under the data protection act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.